24/7 comprehensive IT support - Helpdesk is equipped with state-of-the-art technology and fully staffed with handpicked, IT college-trained, call centre staff. Only the best, qualified support technicians and engineers - trained and tested in Microsoft, IBM, CISCO and other popular technology products - can meet Kinectit's stringent standards. And because our call centre staff work on multiple client systems, networks and applications, their knowledge and skill-base is always current and adaptable to all your needs. They understand the importance of resolving your issues quickly and completely, providing you with the right answers, when you need them NOW.
Rapid Response - Our goal is to have individual client calls completed to your satisfaction within an average of 15 minutes, or less. This enables your company to experience the best up-time and productivity, potentially saving significantly compared to those who hire the traditional ‘consultant-generalist,’ who will try to trouble-shoot your problem, charging you by the hour while they learn your system.
Personalized, clear, advice - Kinectit call centre staff pride themselves on providing a service that is not only qualified and efficient, but also a pleasurable experience. Kinectit strives to answer all in-bound calls with a ‘real person’ at least 95% of the time so callers won't have to suffer unfriendly voice-messaging systems, or have to wait while untrained support personnel transfer them to different call-centre staff till they get answers. On top of this, Kinectit’s helpdesk staff are English speaking professionals with excellent communications skills, enabling them to guide your staff through technical issues in a clear and understandable fashion. So, your people will get straight, clear responses to their issues and challenges, first time, every time.
Cost effective, predictable fees - Once we've determined your service requirements, we'll create a customized Service Level Agreement(SLA), featuring an established or fixed-price fee structure and our industry-leading service level guarantee. With fixed-price, per-user fees, you'll know exactly what it'll cost each month to support your various workstation environments, making budgeting for your IT support infinitely easier and more accurate - in other words, no unpleasant surprises.
Proactive and secure remote management of your network - With Kinectit’s remote support tools we can access any individual PC and fix problems fast, right from our centre, meaning a lot less stress and frustration for you and your end users. We will also ensure all computers included in your SLA have the most current, vendor-provided updates and patches so your systems will continually be as bulletproof from malicious activities as possible.
Onsite help - Should actual, on-site technical support be required, one call is all it takes and Kinectit will automatically upgrade your call to ensure a technician is quickly dispatched to your user site, fast . This way you will no longer have to concern yourself with the unbudgeted expense of third-party technical service vendors.